Privacy Policy

Information We Collect

• Personal Identification Details: Your full name, date of birth, contact number, email address, residential address, and government-issued identification such as PAN, Aadhaar, or passport details.
• Policy-Related Information: Details of your insurance requirements, existing policies, premium amounts, coverage details, and claims history.
• KYC Documentation: Know Your Customer documents as required by the Insurance Regulatory and Development Authority of India (IRDAI) and other regulatory bodies for verification purposes.
• Technical and Browsing Data: Information automatically collected when you visit our website or use our mobile application, including your IP address, browser type, operating system, cookies, and browsing patterns.

How We Use Your Information

• Service Delivery: To assist you in selecting suitable insurance products, facilitate policy issuance, renewals, and endorsements, and provide claim assistance.
• Regulatory Compliance: To comply with legal obligations under IRDAI regulations and other applicable laws, including record-keeping and reporting.
• Communication: To respond to your queries, send service updates, and provide important notifications regarding your insurance policies.
• Platform Enhancement: To analyze user behavior and feedback to improve our website, mobile application, and overall customer experience.
• Marketing & Awareness: To inform you about new insurance products, offers, and promotions, while ensuring compliance with applicable data protection laws.

Disclosure of Your Information

• With Insurance Companies: For the purpose of processing your applications, underwriting policies, and handling claims.
• With Regulatory Authorities: Including but not limited to IRDAI, CERSAI, and government agencies as required for compliance or legal purposes.
• With Trusted Service Providers: External agencies, IT service providers, and verification agencies who work with us under strict confidentiality agreements to support our services.
• Legal Requirements: When disclosure is necessary to comply with a legal obligation, court order, or in connection with legal proceedings.

Security of Your Information

• Secure Data Transmission: All sensitive data shared with us is protected using 256-bit SSL encryption.
• Access Controls: Restricted access to personal data, granted only to authorized personnel on a need-to-know basis.
• Data Anonymization: Where applicable, data is anonymized before being used for analytical purposes.
• Regular Monitoring: Continuous monitoring of our IT systems for potential vulnerabilities and security threats.

We ensure that our digital platforms, including our website and mobile applications, are regularly updated and tested to maintain the highest standards of security. You can trust that LocalBima’s platforms are safe, reliable, and designed with data privacy at the core.

Your Rights as a User

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to regulatory requirements.
• Withdrawal of Consent: Opt-out of receiving marketing communications at any time.

To exercise these rights, you may contact our Principal Officer at principalofficer@localbima.com.

Contact Data Protection Officer